This Shipping & Delivery Policy governs the logistics, dispatch, and transit procedures for orders placed on www.showerliva.com. We are committed to providing structured, transparent, and compliant delivery services for our customers.
1. Destination Coverage
Our sales and shipping activities are strictly directed to consumer destinations across Europe. Orders submitted with delivery addresses outside designated European countries are subject to review and cancellation.
2. Order Processing & Transit Times
Order fulfillment consists of processing time and carrier transit time:
- Processing Time: Orders are verified, quality-inspected, and packaged within 1 to 2 business days following payment confirmation.
- Transit Time: Estimated delivery timeframes for European destinations range from 5 to 12 working days following dispatch. Please note that working days exclude weekends and public holidays.
3. Shipping Partners & Dispatch Origin
We partner with reputable international logistics carriers, including DHL, FedEx, UPS, and premium international courier services, to ensure secure transit. All items are processed and dispatched directly from our primary operations center situated in Singapore:
11 Woodlands Cl, #03-34 WOODLANDS 11, Singapore 737853
4. Customs, Import Duties & VAT
As orders are dispatched from Singapore to European destinations, shipments comply with applicable cross-border trade and European import guidelines. Any applicable local Value Added Tax (VAT), customs clearance fees, or import duties levied by local border authorities are processed in accordance with destination country rules to ensure smooth customs clearance.
5. Automated Order Tracking
To ensure visibility throughout the logistics journey, automated notification emails with tracking links are transmitted to the contact email address supplied during checkout at key operational milestones:
- Initial order dispatch and carrier receipt
- Arrival at regional logistics and customs hubs
- Out-for-delivery notification by local delivery couriers
6. Delivery Enquiries & Investigations
In the event that an order exceeds the standard estimated transit timeframe of 12 working days, our support team will initiate an official trace with the designated logistics carrier. Following verification of the shipment status, an appropriate resolution—consisting of either a full refund or a replacement shipment—will be promptly arranged based on the investigation findings.
7. Risk of Loss & Consumer Rights
In adherence to European statutory consumer rights legislation, risk of loss or physical damage to items remains with the merchant until physical possession of the goods is received by the consumer or a designated recipient. Risk does not transfer upon initial handover to the courier.
8. Merchant Contact Details
- Brand Name: showerliva
- Website Domain: www.showerliva.com
- Support Email: [email protected]
- Telephone: +65 87978739
- Operating Address: 11 Woodlands Cl, #03-34 WOODLANDS 11, Singapore 737853