This Refund & Return Policy sets out the terms and conditions for contract cancellations, returns, damaged items, and payment reimbursements for orders placed on www.showerliva.com. This policy is structured to comply strictly with Singapore commercial standards and European consumer legislation.
1. Statutory 14-Day Right of Withdrawal
In accordance with European statutory consumer protections, customers residing in European countries possess a statutory 14-day Right of Withdrawal. You have the right to cancel your purchase within 14 calendar days from the date you (or a designated third party) take physical possession of the items, without giving any reason.
To exercise this right, returned items must remain unused, unaltered, and in their original packaging suitable for resale. Customers wishing to initiate a standard return must contact customer support via email at [email protected] to receive formal return authorization and complete instructions.
2. Return Shipping & Authorization Procedures
All standard returns under the 14-day Right of Withdrawal must be pre-authorized by our support team before being dispatched. Unless the item is verified as defective or incorrect upon arrival, the direct cost of returning the goods is the responsibility of the customer.
Once authorization is granted, return packages will be processed through our designated operations address or designated carrier logistics hub:
11 Woodlands Cl, #03-34 WOODLANDS 11, Singapore 737853
3. Damaged, Defective, or Incorrect Deliveries
If an item arrives damaged, defective, or incorrect, please notify our customer support team via email within 48 hours of physical receipt. Please include your order number and detailed photo/video evidence documenting the issue.
Upon review and verification of the submitted evidence by our team, we will promptly arrange a free replacement shipment or issue a full refund in accordance with your statutory consumer rights.
4. Shipping Delays & Carrier Inquiries
We work with reputable international carriers, including DHL, FedEx, UPS, and premium international courier partners, to facilitate order transit. Estimated standard transit to European destinations is 5 to 12 working days following dispatch.
If a delivery exceeds 12 working days from dispatch, our support team will initiate an official trace with the logistics provider. Based on the investigation outcome, a prompt replacement or full refund will be arranged.
5. Payment Processing & Reimbursements
Reimbursements are processed exclusively using the original payment method utilized during checkout. Supported payment options via Stripe include major card networks (Visa, Mastercard, American Express) and express digital wallets (Apple Pay, Google Pay). Approved refunds are issued within 14 calendar days following approval or verified physical receipt of the returned items.
6. Merchant Contact Details
- Brand Name: showerliva
- Website Domain: www.showerliva.com
- Support Email: [email protected]
- Telephone: +65 87978739
- Operating Address: 11 Woodlands Cl, #03-34 WOODLANDS 11, Singapore 737853