1. Which geographical regions do you deliver to?
Our store and delivery network are optimized exclusively for customers residing within European destinations. Orders submitted for delivery addresses outside European service areas are subject to cancellation.
2. What payment methods are accepted on your store?
We accept major international credit and debit cards, including Visa, Mastercard, and American Express, along with express checkout options such as Apple Pay and Google Pay. Where applicable, local European payment options (such as Klarna or Bancontact) may also be available at checkout via our secure payment gateway, Stripe. All transactions are billed securely in the currency displayed during checkout.
3. What is the expected delivery timeframe for my order?
We partner with reputable international logistics carriers, including DHL, FedEx, UPS, and premium international courier partners, to manage order delivery. Standard estimated transit time to European destinations is typically 5 to 12 working days following order dispatch.
4. How can I monitor the progress of my shipment?
Once your order has been dispatched, automated tracking notifications will be sent to the email address provided at checkout. These updates allow you to monitor your package’s transit status through key delivery milestones in real time.
5. What happens if my order exceeds the estimated delivery timeframe?
If your package experiences unexpected delays beyond the estimated transit period, please reach out to our customer support team. We will initiate a formal trace with the logistics provider and, depending on the investigation outcome, arrange a prompt replacement or full refund.
6. What is your return policy under European consumer protection regulations?
In full compliance with European statutory regulations, customers possess a 14-day Right of Withdrawal. You may request to cancel and return your purchase within 14 calendar days of physical receipt of the item, provided the product remains unused, undamaged, and in its original sellable condition.
7. What should I do if an item arrives damaged or defective?
If an item arrives damaged or defective, please contact our support email within 48 hours of receipt, including your order number and photo/video documentation of the issue. Upon verification by our support team, we will promptly arrange a full refund or a free replacement in accordance with your statutory consumer rights.
8. Merchant & Customer Contact Information
- Brand Name: showerliva
- Website Domain: www.showerliva.com
- Support Email: [email protected]
- Telephone: +65 87978739
- Operating Address: 11 Woodlands Cl, #03-34 WOODLANDS 11, Singapore 737853