Welcome to showerliva. These Terms of Service (“Terms”) govern your use of www.showerliva.com and the purchase of any products offered on this store. By accessing our website or placing an order, you agree to be bound y these Terms, which are governed by the laws of Singapore without prejudice to applicable mandatory European consumer protection laws.
1. Regional Scope & Ordering
Products displayed on this store are intended exclusively for consumers residing within European territories. Orders submitted for delivery outside specified European service areas may be cancelled at our discretion. All orders placed on our website are subject to item availability, price verification, and order confirmation.
2. Shipping, Dispatch & Tracking
We work with reliable international logistics carriers to facilitate order delivery across Europe. Estimated delivery time to European destinations is typically 5 to 12 working days following order dispatch.
Automated tracking information will be transmitted to the email address provided during checkout once your package has been dispatched. If an order experiences unexpected delays exceeding standard transit times, our customer support team will initiate a formal trace with the logistics provider to facilitate prompt delivery, replacement, or refund based on the investigation outcome.
3. Taxes, Customs & Import Duties
All purchases shipped from Singapore to European destinations comply with applicable cross-border trade regulations. Depending on the destination country’s local customs rules, applicable Value Added Tax (VAT) or administrative customs clearance fees may apply at checkout or upon entry into the destination country, in accordance with European import rules.
4. Risk of Loss & Transfer of Ownership
In compliance with European Consumer Rights legislation, the risk of loss or damage to ordered items passes to you (the consumer) only when you, or a designated third party acting on your behalf (other than the carrier), acquire physical possession of the products.
5. Statutory Right of Withdrawal & Returns
In accordance with European statutory consumer rights, customers residing in European territories possess a statutory 14-day Right of Withdrawal. You have the right to cancel your purchase within 14 calendar days of physical receipt of the goods without providing a reason, provided the items remain unused, undamaged, and in their original packaging.
If you receive an item that is defective or damaged upon arrival, please contact our support email within 48 hours of receipt with full details and supporting photographic evidence. Upon verification by our support team, we will arrange a replacement or issue a full refund in accordance with your statutory consumer rights.
6. Governing Law & Merchant Contact Information
These Terms shall be governed by and construed in accordance with the laws of Singapore, while according full respect to the mandatory statutory consumer rights under European legislation.
- Brand Name: showerliva
- Website Domain: www.showerliva.com
- Support Email: [email protected]
- Telephone: +65 87978739
- Operating Address: 11 Woodlands Cl, #03-34 WOODLANDS 11, Singapore 737853